Modern Website & Chatbot Audit for Bangkok Medical Center
Challenges
Bangkok Medical Center approached us with several digital challenges:
- Slow website loading times leading to high bounce rates
- Poor mobile experience for patients trying to access information
- No chatbot or automated system to handle common patient inquiries
- Weak SEO performance making it difficult for new patients to find them
- Cumbersome appointment booking process with high abandonment rates
Solutions
Our comprehensive approach addressed all key areas:
Technical Audit
Identified performance bottlenecks and implemented optimizations including image compression, caching strategies, and code minification.
AI Chatbot
Integrated a custom-trained chatbot capable of handling 85% of common patient questions and triaging inquiries to appropriate departments.
Mobile Optimization
Redesigned the mobile experience with faster loading, larger touch targets, and simplified navigation.
SEO Strategy
Implemented technical SEO fixes and content optimizations targeting high-intent medical service keywords.
Results
The improvements led to measurable business impact within 3 months:
Client Testimonial
"The audit and chatbot integration transformed our patient communication. We've reduced front desk workload by 30% while actually improving patient satisfaction with quicker responses to their inquiries. Auraweb's AI-powered reporting made the technical aspects easy to understand for our non-technical team."
Dr. Siriporn LimDirector, Bangkok Medical Center
